Capitec Bank Ltd : Agent: Internet Banking Support (x2 Sandton)

Company: Capitec Bank Ltd

Purpose Statement

To provide Business Bank clients with excellent end to end Internet Banking experience by providing technical telephonic support ensuring that processes and procedures are adhered to and processing internet banking administration.

Experience

Minimum:

2 yrs work experience in a client focussed or call centre type environment 

Dealing with customer enquiries.

Ideal:

Experience in a financial or banking environment 

Basic technical/systems knowledge and experience

Qualifications (Minimum)

Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

A relevant tertiary qualification

Knowledge

Minimum:

General office administration

Ideal:

Chat bot channels of communication

Skills

Communications Skills

Problem solving skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Interpersonal & Relationship management Skills

Administration Skills

Competencies

Deciding and Initiating Action

Working with People

Adhering to Principles and Values

Relating and Networking

Persuading and Influencing

Presenting and Communicating Information

Analysing

Planning and Organising

Delivering Results and Meeting Customer Expectations

Following Instructions and Procedures

Adapting and Responding to Change

Coping with Pressures and Setbacks

Conditions of Employment

Clear criminal and credit record

Willing to work regular shifts or weekends or rotational standbys